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How to use Samruddhi

मराठी

Choose your role. Open a topic to see the steps. Button and menu names are shown as they appear on the screen.

Society admin

You run one society: flats, members, notices, complaints, maintenance, the gate, amenities, and privacy records.

First steps
  1. Sign in with the email and password the platform operator gave you.
  2. Home shows the number of flats, open complaints, and notices for your society.
  3. If you manage more than one society, use Switch society in the menu.
  4. Set up your flats first, then invite people. The order below follows that.
Add buildings, flats, and parking
  1. Open Buildings → Add building. The phase name is optional.
  2. Open Flats → Add flat. Choose the building and enter the flat number and floor. A flat number can be used only once in a building.
  3. Open Parking → Add slot. Enter a label such as A-101 and choose the flat if the slot is allotted.
Invite residents, accountant, and guard
  1. Open Members → Invite.
  2. Enter first name, last name, and email. The email is their login.
  3. Choose the role: Resident, Accountant, Guard, Committee, Staff, or Admin.
  4. Enter a password for a new person and share it with them privately. Leave it blank if the email already has an account.
  5. Press Save. At first sign-in they must accept the privacy notice.
Link a resident to a flat
  1. Invite the person first. Then open Directory → Add occupancy.
  2. Choose the flat, the relation (Owner, Tenant, or Family), and enter their email.
  3. A flat can have more than one owner but only one active tenant.
  4. For a child: tick the minor box, enter the child's name, and choose the parent as guardian. Children do not get a login and are never shown in the directory.
  5. When someone moves out, open the flat and press End.
Publish a notice
  1. Open Notices → Publish.
  2. Write a title and the message. Choose the whole society or one building.
  3. Tick pinned for important notices so they stay on top. Set an expiry date if the notice should disappear later.
Handle complaints
  1. Open Complaints to see every complaint in the society.
  2. Open a complaint, choose a staff member, and press Assign.
  3. Move the status in order: Open → In progress → Resolved → Closed.
  4. A closed complaint cannot be reopened. Ask the resident to file a new one if needed.
Maintenance charges
  1. Open Maintenance → Raise a period.
  2. Enter the period name (for example November 2026), the amount, and the due date.
  3. Samruddhi creates one charge and one invoice number for every flat. Raising the same period again does not charge twice.
  4. Residents can press Pay online. When someone pays at the office, press Mark paid.
Gate and domestic staff passes
  1. Open Gate. Guards check visitors in and out there.
  2. To let domestic staff in regularly, fill Issue a staff pass: the person's name, the type of work, and the flat. Press Issue pass.
  3. Press Revoke when the person stops working for that flat.
  4. Do not type phone numbers. The form rejects them.
Amenities and bookings
  1. Open Amenities → New amenity to add a place such as the clubhouse.
  2. Press Book to reserve it for a flat. The start must be in the future, a booking can last up to 8 hours, and the same time cannot be booked twice.
  3. Press Cancel to cancel a booking.
Suspend or remove a member
  1. Open Members. Press Suspend to stop someone's access. Their data stays.
  2. To remove a suspended member for good, tick Erase permanently and press Remove.
  3. Their name, email, and phone are erased and the login is disabled. This cannot be undone.
  4. An open complaint or a legal hold stops the removal. The page tells you why.
Privacy requests and breaches
  1. Open Grievance to see privacy requests from residents. Each has a due date.
  2. Press Respond, write your reply, and tick Apply correction when a resident asked to fix their name or phone.
  3. If personal data may have leaked, open Breaches → Open record at once. Describe what happened without names, emails, or phone numbers.
  4. The report is due within 72 hours. Press Update intimation to record when the Data Protection Board and the affected people were told.
Protect your own account
  1. Open My data → Google Authenticator and press Set up.
  2. Scan the code with the Google Authenticator app, enter the 6-digit code, and press Turn on.
  3. From then on, sign-in asks for your password and a fresh code.

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Resident

You live in or own a flat. See notices, raise complaints, pay maintenance, see your visitors, and book amenities.

First sign-in
  1. Open the website address your society gave you.
  2. Sign in with your email and the password from your society admin.
  3. Read the privacy notice and tick the consent box to continue.
  4. Tick Show my name and flat to other residents only if you want to appear in the directory. Your phone and email are never shown.
Notices
  1. Open Notices to read messages from the society.
  2. Pinned notices stay at the top. Old notices disappear after their expiry date.
Raise a complaint
  1. Open Complaints → New complaint, or press Raise a complaint on Home.
  2. Write a short title, describe the problem, choose a category, and choose your flat.
  3. Open your complaint later to see its status and add comments.
  4. Only the admin or committee can change the status. Other residents cannot see your complaint.
Pay maintenance
  1. Open Maintenance to see the dues for your flat: period, amount, due date, and whether it is paid.
  2. Click the invoice number to see or print the invoice.
  3. Press Pay online to pay. Your card details are entered on the payment page, never on Samruddhi.
  4. If you pay at the society office, the accountant marks it paid.
Visitors and domestic staff
  1. Open Gate to see who is inside for your flat right now.
  2. The same page lists the staff passes issued for your flat.
  3. The guard checks visitors in. Ask your admin to issue or revoke a staff pass.
Book an amenity
  1. Open Amenities and press Book.
  2. Choose the place, your flat, the start, and the end. The start must be in the future and a booking can last up to 8 hours.
  3. If someone already booked that time, choose another time.
  4. Press Cancel next to a booking you made to cancel it.
Resident directory
  1. Open Directory to see residents who agreed to show their name and flat.
  2. Phone numbers, emails, and children are never listed.
  3. To hide yourself, open My data and press Hide me from the directory.
Your data and sign-in code
  1. Open My data to see the name, email, phone, flats, and complaints on your account.
  2. Google Authenticator adds a 6-digit code to sign-in. Press Set up, scan the code in the app, enter the code, and press Turn on.
  3. Ask for a correction if your name or phone is wrong.
  4. Use Grievance if you have a complaint about how your personal data is handled.
  5. Request erasure removes your personal data after you move out and the society's waiting period ends.
Android app
  1. Use the same email and password as the website, plus your society code. Ask your admin for the code.
  2. Leave the ऑथेंटिकेटर कोड field empty until you turn on Google Authenticator.
  3. The app has notices, complaints, maintenance, the directory, and your account with visitors, staff passes, and amenity booking.

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Accountant

You raise maintenance charges for every flat and record payments received at the office.

Sign in
  1. Sign in with the email and password from your society admin and accept the privacy notice.
  2. Your menu shows Maintenance. That is where all your work is.
Raise a maintenance period
  1. Open Maintenance → Raise a period.
  2. Enter the period name (for example November 2026), the amount per flat, and the due date.
  3. Press Save. Every flat gets one charge and an invoice number.
  4. Raising the same period again does not create a second charge.
Record an office payment
  1. When a resident pays by cash, cheque, or bank transfer at the office, open Maintenance.
  2. Find the flat and period, then press Mark paid.
  3. Online payments made with Pay online are marked paid automatically.
Invoices
  1. Click an invoice number in the Maintenance list to open the printable invoice.
  2. Never write card numbers anywhere in Samruddhi.

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Guard

You record visitors at the gate and check domestic staff passes.

Start your shift
  1. Sign in with the email and password from your society admin and accept the privacy notice.
  2. Home shows how many visitors are inside. Press Open the gate desk.
  3. At shift change, check the list of visitors still inside.
Check a visitor in
  1. On Gate, enter the visitor's name, choose the flat, and choose the purpose (for example delivery or guest).
  2. Press Check in.
  3. Do not type the visitor's phone number. The form rejects it.
Check a visitor out
  1. When the visitor leaves, find them in the inside list.
  2. Press Mark out.
Domestic staff passes
  1. The Gate page lists staff passes: the person's name, type of work, and flat.
  2. Let them in if they have an active pass.
  3. You cannot issue or cancel a pass. Ask the society admin.

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Still stuck? Ask your society admin. For problems with your personal data, use Grievance in the menu.